Terms and Conditions

These terms explain how PlanBet works, what you agree to by using our site, and your rights and responsibilities as a player. Read them carefully. They cover account rules, payments, fair play, data use, and support for safer gambling.

Responsible Gambling

Gambling should be fun, not a way to earn money. If you feel it is becoming a problem, help is available.

You can set several tools directly in your account:

- Deposit limits: Cap how much you add per day, week or month. - Loss limits: Stop play once you reach a set loss amount. - Session time limits: End your session after a chosen duration. - Reality checks: Get pop-up reminders showing how long you’ve played. - Cooling-off periods: Take a break for 24 hours, 7 days or 30 days. - Self-exclusion: Block your account for at least six months.

Limits take effect right away. Raising a limit requires a 24-hour waiting period. This gives you time to reconsider.

Warning signs include chasing losses, lying about gambling, or using money meant for bills. These are common and nothing to be ashamed of. Free, confidential support is offered by the National Gambling Helpline and Exclusion Register, Ireland’s official self-exclusion scheme. Both services are run independently of PlanBet.

Only adults aged 18 or over may play. We verify age during registration. If you share a device, consider installing blocking software like Net Nanny or Gamban to prevent underage access.

Account and Gameplay Rules

You must be 18+, live in a permitted area, and hold only one PlanBet account. Multiple accounts will be closed.

We carry out identity checks (Know Your Customer) to confirm who you are and prevent fraud. You’ll need to upload documents such as a photo ID and proof of address before your first withdrawal.

Bonuses come with conditions: wagering requirements, game eligibility, expiry dates, and caps on winnings. Bonus abuse, like creating multiple accounts or exploiting bugs, will void any offer and may lead to account closure.

Inactive accounts (no logins for 24 months) may be closed. Any remaining balance is returned after deducting reasonable administrative costs, as allowed by law.

Cheating, collusion, bot use, or filing false chargebacks breaches our rules. We monitor play and may suspend accounts pending investigation.

If you have a complaint, contact our support team first. Unresolved issues can be escalated to the Irish Revenue Commissioners, who oversee remote gaming licensing in Ireland.

We may update these terms. Significant changes are posted on-site and emailed to active players at least 14 days in advance. Continued use means you accept the new terms.

Privacy and Data Use

We collect:

- Identity and contact details (name, email, phone) to manage your account. - Payment information (card or e-wallet data) processed securely via third-party providers. - Technical data (IP address, device type, pages visited) to improve site performance and detect fraud.

We do not sell your data. It is shared only with payment processors, verification partners, and regulators where required by law.

Data is kept as long as needed for legal, tax, or regulatory purposes. Usually up to five years after account closure.

You have rights under data protection law: to see your data, correct errors, request deletion (where no legal reason prevents it), move your data elsewhere, or object to certain uses. Contact our data team through the support portal to exercise these rights.

Cookies fall into three types: - Essential: Needed for login and security. Cannot be switched off. - Analytics: Help us understand site traffic. You can opt out. - Marketing: Used for personalised ads. Requires your consent.

All data sent between your device and our site uses encryption. Staff access is restricted to those who need it for their role.

Fair Play and Compliance

PlanBet holds a valid remote gaming licence issued under Irish law. We follow anti-money laundering rules and report suspicious activity as required.

Games use certified random number generators. Results cannot be influenced by us or other players.

If you believe a game result is wrong, contact support within 7 days with full details. We will investigate and respond within 14 days.

All financial transactions are recorded. Withdrawals may be delayed if we need more verification to meet legal duties.

Playing here means you agree to these terms in full. If anything is unclear, ask us. We’re here to help.