Responsible Gaming

PlanBet is committed to offering a safe and fair gaming environment. This page explains how we support responsible gambling, protect your data, and ensure our services are used only by adults who understand the risks involved.

Gambling as Entertainment

Gambling should be a form of entertainment, not a way to make money. Never chase losses or gamble more than you can afford to lose. If you feel that gambling is no longer fun or is affecting your daily life, it may be time to take action.

Tools to Stay in Control

You can use several tools directly from your PlanBet account to manage your play:

- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. These apply immediately. - Loss limits: Restrict how much you can lose over a set period. - Session time limits: Choose how long you can stay logged in during a single session. - Reality checks: Receive pop-up reminders at intervals you choose, showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be fully restricted during this time. - Self-exclusion: Remove yourself from PlanBet for a minimum of six months. During this time, you cannot log in, deposit, or receive marketing messages.

Any reduction to a limit takes effect right away. Increases, however, are delayed by 24 hours to give you time to reconsider.

Recognising Problem Gambling

Warning signs include: – Spending more time or money on gambling than intended – Lying to friends or family about your gambling – Using gambling to escape stress or problems – Feeling restless or irritable when trying to cut down

If any of these sound familiar, help is available.

Getting Help in Ireland

Support is free, confidential, and offered by trained professionals. Contact the national gambling support service Problem Gambling Ireland by phone or online. You can also join the Irish National Self-Exclusion Register, which blocks your access to all licensed gambling websites operating in Ireland. Registration is voluntary and lasts for a minimum of six months.

Protecting Minors

Only adults aged 18 and over may open an account. We verify age and identity during registration using official documents. If you share a device with children or teenagers, consider installing blocking software such as Net Nanny or K9 Web Protection to prevent underage access.

Account Rules and Fair Play

You must be at least 18 years old, live in a permitted jurisdiction, and hold only one PlanBet account. We carry out identity checks (known as KYC) before processing your first withdrawal to prevent fraud and money laundering.

Bonuses come with terms: wagering requirements, eligible games, expiry dates, and conversion limits. Attempting to abuse bonus offers, such as creating multiple accounts or placing risk-free bets, will result in the cancellation of promotions and possible account closure.

Dormant accounts (no login for 12 months) may be closed after notice. Collusion, bot use, fraudulent chargebacks, or any other unfair activity breaches our rules and may lead to permanent exclusion.

If you have a complaint, contact our support team first. If unresolved, you can escalate the matter to the relevant regulatory authority.

How We Use Your Data

We collect: - Identity and contact details to verify your account - Payment information to process deposits and withdrawals securely - Technical and usage data (like IP address and device type) to detect fraud and improve site performance

We process this data under legal obligations, contractual necessity, and legitimate business interests. Your information is never sold. It is shared only with payment processors, identity verification partners, and regulators where required by law.

Records are kept for five years after account closure, as mandated by Irish anti-money laundering rules.

You have the right to access, correct, delete, or transfer your data. You can also object to certain types of processing. To exercise these rights, contact our data protection representative through the website’s support channel.

Cookies and Security

Essential cookies keep your session secure and enable basic functions. Analytics cookies help us understand site traffic, while marketing cookies personalise ads. You can manage preferences via the cookie banner on your first visit.

All data sent between your device and our servers is encrypted. Access to personal information is restricted to authorised staff only.

Changes to This Policy

We may update this page to reflect legal or operational changes. You will be notified of significant updates when you next log in.