Privacy

This page explains how PlanBet handles your personal information, what data we collect, why we need it, and how you can control it. We also outline the tools available to help you gamble responsibly and stay in charge of your account.

Responsible Gambling

Gambling should be a form of entertainment, not a way to earn money. If you feel it is becoming a problem, help is available.

PlanBet offers several tools to support responsible play:

- Deposit limits: Set a daily, weekly or monthly cap on how much you can deposit. - Loss limits: Restrict the total amount you can lose over a set period. - Session time limits: Decide how long you can stay logged in during one session. - Reality checks: Receive pop-up reminders showing how long you have been playing. - Cooling-off periods: Take a break from 24 hours up to six weeks. - Self-exclusion: Permanently close your account for a minimum of six months.

All limits take effect immediately once set. If you want to increase a limit, a 24-hour waiting period applies before the change is active. This gives you time to reconsider.

Signs of problem gambling include chasing losses, lying about how much you spend, or feeling anxious when not gambling. These are common and nothing to be ashamed of. Support is free, confidential and available through Problem Gambling Ireland and the national self-exclusion register, GAMSTOP Ireland.

Accounts are open only to people aged 18 or over. We verify age and identity during registration. If you share a device with others under 18, consider using parental control software to block access to gambling sites.

Account Terms and Fair Play

You must be at least 18 years old, located in a permitted jurisdiction, and hold only one PlanBet account.

We carry out identity and address checks as part of Know Your Customer (KYC) procedures. This helps prevent fraud, money laundering and underage gambling. You will need to complete verification before your first withdrawal.

Bonuses come with terms: wagering requirements, eligible games, expiry dates and conversion caps. Bonus abuse, such as creating multiple accounts or exploiting system errors, will result in offers being voided.

Inactive accounts may incur dormancy fees after 12 months of no logins or activity. We prohibit cheating, collusion, use of bots, and fraudulent chargebacks. Breaches may lead to account suspension.

If you have a complaint, contact our support team first. If unresolved, you can escalate it to the Irish regulator.

Data Collection and Use

We collect four types of data:

- Identity and contact details: name, date of birth, email, phone number, address. - Payment information: card or e-wallet details used for deposits and withdrawals. - Technical data: IP address, browser type, device ID, cookies. - Usage data: pages visited, games played, session length.

We process this data to run your account, meet legal obligations, prevent fraud, and improve our service. Our legal basis includes contractual necessity, legal compliance and legitimate interest.

Your data is shared only with payment processors, identity verification partners and regulators where required by law. We do not sell your information to third parties.

Records are kept for five years after account closure, as required under Irish anti-money laundering rules.

Your Rights and Choices

You have the right to:

– Access the data we hold about you. – Correct inaccurate information. – Request erasure, where legally permitted. – Receive your data in a portable format. – Object to certain types of processing.

To exercise these rights, contact our data protection representative via the details in our website footer.

We use three types of cookies:

- Essential: needed for site operation (e.g., login sessions). - Analytics: help us understand site performance (anonymous and aggregated). - Marketing: show relevant ads (you can opt out).

You can manage cookie preferences through your browser settings or our cookie banner.

All data sent between your device and our site uses strong encryption. Access to your information is restricted to staff who need it for their role.

Staying Safe

Protect your password and never share your account. Log out after each session, especially on shared devices.

If you suspect unauthorised access, contact us immediately. We will freeze your account while we investigate.

Remember, gambling should stay fun. If it stops being enjoyable, step back and reach out for support.